We want to make it right
If something isn’t quite right when it reaches you, we’re here — reach out and we’ll take care of you.
Our promise
We pour real care into every jar, and we want you to love what arrives at your door. If something isn’t right, please don’t hesitate to reach out. We’re a small, faith-rooted shop, and we treat every customer the way we’d want to be treated — with honesty, kindness, and a genuine desire to make it right.
A note on hygiene
Because our products are handmade personal-care and cosmetic items that go directly onto your skin, the health and safety of every customer comes first. For that reason, we generally cannot accept returns of items that have been opened or used. We hope you understand — it’s the same standard we’d want for our own family.
Damaged, defective, wrong, or lost
If your order arrives damaged or defective, or if you received the wrong item, please contact us within [CONFIRM: 7] days of delivery with a photo of the issue. We’ll gladly replace the item or issue a refund — whichever you prefer.
If a package goes missing in transit, reach out and we’ll do everything we can to help track it down and make things right.
Unopened items
[CONFIRM: Decide whether unopened, unused items may be returned within X days for a refund minus shipping. For example: “Unopened, unused items in their original packaging may be returned within [X] days of delivery for a refund of the product price, minus original shipping.” Owner to set the window and terms — or remove this section if returns are not accepted.]
Refunds
Once your return or claim is approved, your refund will be issued to your original payment method through Square. Please allow [CONFIRM: 5-10] business days for the refund to appear, depending on your bank or card provider.
Non-returnable items
A few things can’t be returned or refunded except in the case of a damaged, defective, or incorrect order:
- Final-sale items
- Clearance items
- Custom or made-to-order products
Order changes & cancellations
Because each order is made by hand, please let us know as soon as possible if you need to change or cancel. We can usually accommodate changes within [CONFIRM: 24] hours of your order — before we begin making it. After that, your items may already be in the works.
How to start a return
Starting a return or claim is simple. Email us or use the Contact page and include:
- Your order number
- A brief description of the issue
- Photos, if the item arrived damaged, defective, or incorrect
Email us
Reach out from the Contact page with your order number and a quick note about what went wrong.
Send a photo
For damaged, defective, or incorrect items, a clear photo helps us sort it out fast.
We make it right
We’ll confirm next steps and arrange a replacement or refund — no fuss.
These products are handcrafted cosmetics for external use only. They are not intended to diagnose, treat, cure, or prevent any disease. These statements have not been evaluated by the FDA. We recommend a patch test before first use; discontinue use if irritation occurs.
However your order arrived, we’ll do our best to make it right.
Contact Us